The following products are final sale and cannot be returned or exchanged:

• Essentials 
• Sale
• Athletics Footwear 
• Gift under 100$

Once an order is placed, it cannot be cancelled or changed. 

Once an order is placed we cannot change the shipping address or shipping method. Please double check your shipping information before submitting your order.

We are not able to combine multiple orders into a single shipment. 

You will receive a shipping confirmation email with a tracking number once your order leaves our distribution centers in Los Angeles / Philadelphia.

For additional inquiries about your order status, please contact us at 1percentheaven@gmail.com

For international orders, the total amount paid at checkout includes applicable customs duties and taxes for select countries. However, please note that international orders may be subject to sales tax, import duties, and customs charges determined by the receiving country. For further information, we recommend contacting your local customs office

We do not accommodate price adjustments or matching.

Payment is processed upon order placement. Please note that pre-orders are final and cannot be modified or cancelled, including adjustments to shipping details.

If we need to cancel your order due to lack of product availability, we will notify you by email and will refund the amount charged immediately. Please note that it may take up to 14 business days to process the refund.

We accept all major credit cards (Visa, Mastercard, Amex, Discover, Diners Club), Paypal. We also offer mobile payment options through Apple Pay and Google Pay.

For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter a "TRANSACTION CANNOT BE PROCESSED" error message, please contact your bank to authorize the transaction.

Once your order has been placed, your card will be charged according to the amount and currency of your order, including any applicable taxes and shipping fees. 

Standard processing time for orders is 2-5 business days. Orders placed after 10:00 AM PST may be processed the following business day. 

Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.

Orders can take up to an additional 3-7 business days to arrive once they leave our distribution centers in Los Angeles / Philadelphia. Delivery details will be provided in your confirmation email.

Inform our customer support team at 1percentheaven@gmail.com, providing details and photographic evidence. We will then work to facilitate a resolution.

Inform our customer support team at 1percentheaven@gmail.com, providing your order number and photographic evidence. We will then work to facilitate a resolution.

If a package can't be delivered due to incorrect information, it will be returned, and reshipment fees will apply. 

For failed delivery attempts, the recipient is responsible for managing the delivery after the shipment has left our facility. 

Refused international deliveries will be returned at the customer's expense. Packages held at international customs for 30 days are considered abandoned and are not eligible for refunds or exchanges.

Customers are responsible for monitoring the delivery of your shipment after it leaves our warehouse. This includes tracking your package and making any necessary arrangements with the carrier.   

We offer standard ground shipping within the contiguous United States. Orders above $300 will receive free ground shipping. 

For deliveries to Alaska, Hawaii, and Puerto Rico, shipping will be $10 and your orders will be automatically upgraded to air delivery.

Please be advised that shipments to P.O. boxes and APO/FPO addresses are not supported.

International shipping rates vary by location and the estimated weight of your package. Shipping costs will be calculated during checkout. 

All international orders ship via express courier (air) for free. Please allow 3-5 business days for international orders to be processed.

For inquiries regarding undelivered orders, please contact Client Services at 1percentheaven@gmail.com and initiate a carrier claim.

Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.

At 1 PERCENT HEAVEN, every piece is crafted with precision and purpose.
We only accept returns for items that arrive damaged, defective, or with a production issue — returned within 15 days of the shipping date. International returns must be initiated within 28 days of the shipping date. Items must be unworn, unaltered, and in their original packaging with all tags attached. 

We do not support returns for sizing, color, or style changes.

The following products are final sale and cannot be returned or exchanged:

• Essentials 
• Sale
• Athletics Footwear 
• Gift under 100$

If your item is eligible for return, you can begin the process at our returns portal. 

Please allow up to 10-21 business days for the refund to appear on your bank statement.

You can send an email to 1percentheaven@gmail.com or fill out the form on our contact page

We will be happy to assist you.